Do I have to leave Booking.com or Expedia?
No. Channel management is included, so your listings keep working. Your own site just gives guests a reason to book direct.
How do payments work?
Through your own Stripe account — online, by the link the phone agent texts, or at the desk on a Stripe Terminal. LodgingOs takes no percentage.
What does the AI phone agent actually do?
Mae answers the phone, quotes live rates, holds the room and texts a card link. Talk to her right here on this page.
Can I see it before I buy?
Yes. Harbor Lights Lake Resort is our demo resort, not a real place to stay. It runs on exactly what you’d get: book it with the test card, talk to Mae, check yourself in, and click around its live desk at the top of this page. Nothing is charged. Or book a demo on your own numbers.
What does it cost, really?
$199 a month per property, flat, everything included. No commission. Card processing is Stripe’s, at Stripe’s rate.
Is there a setup fee, a contract or a trial?
No setup fee and no contract. The first month is free, then $199 a month per property. Cancel any time.
How long does setup take? Can you move my data?
About an hour for a typical property: we build your room types, rates and taxes with you, and you can take reservations the same day. Bringing over upcoming reservations from your current system is optional; we import them from its export.
Which booking sites and door locks does it work with?
Booking.com, Expedia and the other OTAs connect through Channex, our channel manager, so rates and availability stay in sync. Smart locks: TTLock, so a guest gets a door code when they check in. Payments run on your own Stripe account, including Stripe Terminal card readers at the desk.
How do I get help?
24/7, from a real person. Call (940) 331-4986 any hour of the day or night, or email support@lodgingos.com. Someone who has worked a hotel front desk answers, not a bot or a ticket queue.
How is guest data protected?
Card numbers never touch LodgingOs: Stripe holds them. ID photos are deleted automatically after the stay on a fixed schedule. The full list of who processes data is on our security page.
What exactly is included?
24/7 human support, Hotel website, Booking engine, AI chat agent, AI phone agent, Self check-in, Walk-in kiosk, Front desk, Payments and Terminal via Stripe, Housekeeping and maintenance, Guest requests and concierge, Night audit, Rate Copilot, Growth Engine, Channel management via Channex.