AI phone agent
AI phone agent for hotels that books the room
The big chains have AI. Now the inn down the road does too. Mae answers your hotel's phone after hours or around the clock, quotes your real rates, and holds the room the way a good night clerk would. She comes with every LodgingOs property.
What an AI phone agent for a hotel does
An AI phone agent is a voice assistant that answers a hotel's phone line, talks with callers in plain speech, and does the things a front desk does on a call: checks dates, quotes prices, answers questions and takes the booking. For a small hotel or motel the point is the calls nobody is there to pick up: the 2am guest on the highway, the family comparing three hotels at dinner, the call that rings out while the clerk is checking someone in.
A missed call is usually a lost booking; the caller rings the next hotel on the list. An agent that answers every one of those calls, and can actually book, turns them back into stays.
What Mae does on a call
- Answers with your hotel's name and knows your rooms, policies and amenities.
- Quotes from your live availability and rates, never a guess.
- Books the stay and holds the room, then sends the guest a secure link to add a card. Card numbers are never taken over the phone.
- Answers common questions: pets, parking, check-in times, the pool.
- Transfers the caller to your desk line when they need a person.
How a phone booking is held
The card link opens a Stripe page on your own Stripe account that saves the card without charging it. Mae sends it by text from your hotel's own number, and by email when the caller gives one.
The room is held until a deadline: 48 hours when the guest gave an email, otherwise 6pm on the day of arrival. If no card arrives by then, the room goes back on sale on its own, so a phone hold never blocks a room you could have sold.
When she answers
You choose: off, after hours only, or always. The after-hours window is set for your property in your own timezone, 9pm to 7am to start. A monthly minute limit keeps the cost predictable; once it is reached, calls go to your desk as normal.
Every call on the record
Each call is saved in the desk with its length, what the caller wanted, whether it was transferred, the booking it made if any, and the full transcript. You can read exactly what was said on any call, and the desk shows the calls in its alerts.
Your website gets a chat agent too
The same idea runs on your hotel website as a chat. It answers guest questions from your hotel's information and can book: the room is held for 45 minutes while the guest adds a card from the link it emails. You switch it on or off for your property.
Built not to make things up
Mae works from your live rooms, rates and policies, and she is told never to invent a price, a room or a policy. When a question is outside what she knows, she says so and transfers the caller to your desk instead of guessing.
Try her now
Talk to Mae on the LodgingOs homepage, right in your browser. She is the front desk of our demo resort, Harbor Lights, and checks its real rooms and prices. The demo does not book anything.
Included, not an add-on
Mae comes with every LodgingOs property, along with the website, booking engine, self check-in and front desk. $199 a month per property, flat. No setup fee, no contract, first month free.
Questions
Does the AI take credit card numbers?
No. Mae holds the room and sends the guest a secure Stripe link to add a card.
What if a caller asks something it doesn't know?
Mae says so and transfers the call to your desk line. She is told never to invent a price, a room or a policy.
Can I choose when it answers?
Yes: off, after hours only, or always. You set the after-hours window for your property.
Are calls recorded?
Calls are not recorded as audio. Each call's transcript and outcome are saved in the desk.
Does it work for a small motel?
Yes. It is built for independents and roadside inns, at the same flat price.